Introduction
Welcome to the Collaborative Eating Disorder Awareness Association (CEDAA). Your privacy is paramount to us, and this Privacy Policy elucidates how www.cedaa.ca (referred to as the “Site” or “we”) gathers, utilizes, and discloses your Personal Information when you visit or make a purchase from the Site.Contact InformationShould you have further inquiries, require more details about our privacy practices, or wish to lodge a complaint after perusing this policy, please connect with us via e-mail at info@cedaa.org or by postal mail using the details below:Collaborative Eating Disorder Awareness Association, 11110 104 AVENUE, NORTHWEST 11-159 ALLARD HALL, EDMONTON, AB T5K1M9.
Collecting Personal Information
Upon visiting the Site, we gather specific information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may also be collected if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. Below is more detailed information about the Personal Information we collect and why.
Device Information
Purpose of Collection: To accurately load the Site for you and to perform analytics on Site usage to optimize our Site.
Source of Collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.Disclosure for a Business Purpose: Shared with our processor Webflow.
Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information
Purpose of Collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in alignment with your preferences, provide you with information or advertising relating to our products or services.
Source of Collection: Collected from you.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose of Collection: To provide customer support.
Source of Collection: Collected from you.
Sharing Personal Information
We share your Personal Information with service providers to assist us in providing our services and fulfilling our contracts with you, as detailed above. For instance: We utilize Webflow to power our online store. You can read more about how Webflow uses your Personal Information here: Webflow Privacy Policy.We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to safeguard our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We employ Google Analytics to assist us in understanding how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Opt-out of Google Analytics.
What Are Cookies
Cookies are small data files that are downloaded to your computer or device when you visit our Site. We utilize various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences. This means you don’t have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Using Personal Information
We utilize your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.RetentionWhen you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Webflow uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.ChangesWe may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.ComplaintsIf you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.
Last Updated on November 5th, 2023